Quality Over Price
There’s a guy we know who’s been a salesman for as long as we – or he – can remember. He is often entertaining, has a lot of stories (as you expect from salespeople), and when he talks to you he makes you laugh. Often. As you also expect from salespeople. One of the things he insists on is that, if there is no problem, there is no sale. What people buy is the solution to a problem, and if they don’t have a problem, the best salesman in the world can’t make a sale.
That seems true enough to us.
Something else he says is, “Hit and run sales are no good to anyone. What you want is a customer that you can go back to again and again. Someone who becomes your customer for years. Ideally, for life. And the only way you get that is by delivering immaculate service – by giving the customer not just what the customer wants, but what the customer really needs.”
But a remark made by the same salesman, especially when their product or service is not the cheapest – was this: “You pay for what you get. We offer the best quality because people will remember the quality long after they’ve forgotten the price.”
High Quality HVAC Service Is Important
That so well mirrors the Climate Control Services philosophy. We live in a time when, for most of us, budgets are tight. Price competition on most things is severe and becoming more so. All of us like a bargain – we do, and we are sure you do, too. But what looks like a bargain is sometimes something else.
Here at Climate Control Services, we understand that a dollar is a dollar and that a working Joe can’t afford to be throwing around more of them than are necessary. That’s why we focus on value for money – high quality at a competitive price – the best you can get within the budget. It’s also why, before we do any work, we are careful to tell you exactly how much it’s going to cost, and what we’re going to do for that money. And that attention to our customers’ interests is what has got us so many five-star reviews on Google. It’s what’s behind the fact that the great majority of our new customers come to us after recommendations from an existing customer. We care about our customers – just like the salesman we mentioned above, we want you to go on being our customer year after year. And we know the only way to make that happen is by delivering the best possible customer service.
There are times we quote for HVAC work – a furnace repair, an installation, an air conditioner tune-up, an upgrade – and we know at the moment we submit the quote that we are not going to be the cheapest the customer hears from. But we will be the best, because cheaper at this moment isn’t always cheaper in the long run. If you’re juggling figures and you want some no-obligation advice (or, maybe, just to talk it through), call us. We’ll be happy to talk about what we believe is best for you. And if, on that occasion, best for you is not Climate Control Services, we won’t hesitate to tell you so.
